KYC and Verification

At Aphrodite, we are committed to providing a secure, fair, and responsible gaming environment for all our players. Verifying your identity is a fundamental part of this commitment. It protects you, the player, from fraud and identity theft, ensuring that your account and winnings are secure. It also helps us prevent underage gambling, combat money laundering, and comply with the legal and regulatory obligations imposed by our licensing authority. These processes are not merely administrative hurdles, they are essential safeguards designed to maintain the integrity of our platform and the broader financial system.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our clients. This process is a cornerstone of anti-money laundering (AML) and counter-terrorism financing (CTF) regulations globally. For Aphrodite, it means collecting and carefully reviewing specific documentation from you to confirm who you are. This includes confirming your name, address, date of birth, and sometimes your source of funds. The goal is to understand our customers better, assess potential risks, and prevent our services from being used for illicit activities.

Verification is an ongoing process that may be triggered at several points during your relationship with Aphrodite. Typically, you will be asked to complete our basic verification procedures upon registration or before your first withdrawal. However, further verification may be required if:

• Your cumulative deposits or withdrawals reach a certain threshold.
• There are changes to your personal information.
• Our fraud detection systems flag unusual activity on your account.
• You attempt to withdraw a significant amount of money.
• Our licensing authority introduces new regulatory requirements.
• We have reason to believe that the information we hold is no longer accurate or complete.

We reserve the right to request verification at any time deemed necessary to comply with our legal and regulatory obligations.

To complete your verification, you may be asked to provide one or more of the following types of documents. Please ensure all documents are clear, legible, and show all four corners. Any obscured or unreadable information may result in delays. We typically require colour copies of original documents.

This document must clearly show your full name, date of birth, a photograph, and an expiry date. The document must be valid and not expired. Acceptable forms of proof of identity include:

• A valid passport.
• A valid national identity card.
• A valid driving licence.

If providing a driving licence or national ID card, we may require copies of both the front and back.

This document must clearly show your full name, your current residential address, and be dated within the last three months. Mobile phone bills are generally not accepted. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, landline phone, internet).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Screenshots of online statements are acceptable, provided they display the bank's logo or official letterhead, your name, address, and a recent date.

To verify the payment methods used to deposit or withdraw funds from your Aphrodite account, we may request specific documentation. This ensures that the payment methods belong to you and prevents unauthorised use. Examples include:

• Credit/Debit Cards: A copy of the front of the card, showing the first six and last four digits of the card number, your name, and the expiry date. Please obscure the middle digits and the CVV/CVC code on the back.
• E-Wallets (e.g., Neteller, Skrill): A screenshot of your e-wallet account profile page clearly showing your name and the associated email address.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo.

The specific requirements will depend on the payment method used.

In certain circumstances, particularly for larger transactions or if our risk assessment requires it, Aphrodite may be legally obligated to request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is part of our enhanced due diligence procedures to comply with AML regulations. This might involve providing documents that demonstrate how you acquired the funds you are using, such as:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or sale of assets.
• Business ownership documents.

We understand that these requests are sensitive, and we handle all such information with the utmost confidentiality and in compliance with data protection laws.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible.

Our standard processing time is typically within 24-48 hours. However, during peak periods or if further information is required, this may take longer. You will be notified via email or through your Aphrodite account messaging system once your documents have been reviewed and your verification status updated. You can also monitor the status of your verification within your account settings.

Aphrodite treats your personal information and submitted documents with the highest level of security and confidentiality. All data is transmitted and stored using advanced encryption technologies in accordance with GDPR and other relevant data protection regulations. Access to your documents is strictly limited to authorised personnel involved in the verification process. We do not share your personal data with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

Aphrodite operates under stringent anti-money laundering (AML) and counter-terrorism financing (CTF) policies. Our verification procedures are a critical component of these policies, designed to prevent our platform from being used for illegal activities. We continuously monitor transactions and account activity for suspicious patterns. Any suspicious activity will be reported to the relevant authorities, as required by law, without prior notification to the account holder. Our commitment to AML compliance is unwavering, ensuring a safe and legitimate gaming environment for everyone.

Underage gambling is strictly prohibited at Aphrodite. Our age verification processes are in place to ensure that only individuals who are 18 years of age or older (or the legal age of majority in their jurisdiction, whichever is higher) can access our services. During registration, you must confirm your age, and our identity verification process further confirms this. We take all reasonable steps to prevent minors from gambling on our site and encourage parents and guardians to use parental control software if their devices are accessed by minors.

If there are delays in your verification, it is often due to unclear documents, missing information, or a need for further clarification. If your verification is unsuccessful, it typically means that the documents provided did not meet our requirements or raised further questions. In either case, our support team will contact you with specific instructions on what is needed to resolve the issue. It is crucial to respond promptly to these requests to avoid any interruption to your account services, including deposits, withdrawals, or gameplay. Failure to complete verification successfully may result in account suspension or closure.

We understand that the verification process can sometimes be complex. If you have any questions, encounter difficulties uploading documents, or require assistance at any stage of the KYC process, our dedicated customer support team is here to help. You can reach us via live chat on our website or by sending an email to our support address. Please provide as much detail as possible when contacting us, including any error messages you may have received, to allow us to assist you efficiently. We are committed to making your experience with Aphrodite as smooth and secure as possible.