KYC og sannprófun

Aphrodite is committed to providing a safe, secure, and compliant online gaming environment. Our identity verification procedures are a fundamental part of this commitment. We verify your identity to protect your account from unauthorised access, prevent fraud, and ensure that all transactions are legitimate. This process helps us maintain the integrity of our platform and comply with the legal and regulatory obligations imposed by our licensing authority. By confirming your identity, we can also ensure that you are of legal age to gamble and that our services are not misused for illicit activities.

KYC, or Know Your Customer, is a mandatory process for financial institutions and regulated businesses, including online casinos like Aphrodite. It involves collecting and verifying the personal information of our customers. This is not merely a formality, it is a critical regulatory requirement designed to combat financial crime, such as money laundering and terrorist financing. KYC helps us understand who our customers are, assess potential risks, and build a trusted relationship. For you, it means a secure environment where your funds and personal data are protected.

Identity verification is typically initiated at specific points during your journey with Aphrodite. It is often required:

• Upon registration of a new account.
• Before your first withdrawal, regardless of the amount.
• When your cumulative deposits or withdrawals reach a certain threshold.
• If there are any changes to your registered personal details.
• When unusual or suspicious activity is detected on your account.
• Periodically, as part of our ongoing due diligence, even if you have previously been verified.
• If our licensing authority or internal risk assessment team requests further information.

We reserve the right to request verification documents at any time to ensure compliance with our regulatory obligations.

To complete the verification process, we typically require documentation to confirm your identity, address, and the ownership of your payment methods. The specific documents requested will depend on your individual circumstances and our internal risk assessment. We always aim to keep this process as straightforward as possible while meeting our legal requirements. Please ensure all documents are clear, legible, and show all four corners.

To confirm your identity, we will ask for a copy of a valid, government-issued photographic identification document. This document must clearly show your full name, date of birth, photograph, signature, and the document's expiry date. Examples include:

• A valid passport.
• A valid national identity card.
• A valid driving licence (both front and back).

The document must not be expired. We may require you to provide a "selfie" holding your ID for enhanced verification in some cases.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. This document must be dated. Acceptable proofs of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill, but not mobile phone bills).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Please note that screenshots of online statements are generally not accepted unless they clearly show the full URL and your name and address. We may ask for a physical copy if the digital version cannot be verified.

To ensure that the payment methods used on your Aphrodite account belong to you, we may require verification of these methods. The specific requirements vary depending on the payment type:

• Credit/Debit Cards: We typically ask for a copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Neteller, Skrill): A screenshot of your e-wallet account profile page, clearly showing your name, email address, and account ID, is usually sufficient.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo. Transaction details can be redacted.

We will only accept payment methods registered in your name. Third-party payments are strictly prohibited.

In certain circumstances, particularly when transactions involve larger sums, or if our risk assessment dictates, Aphrodite is legally obliged to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process. This may involve providing documents that demonstrate how you obtained your funds, such as:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Inheritance documents.
• Sale of property documentation.
• Business ownership documentation.

This information helps us to comply with anti-money laundering regulations and ensures that all activities on our platform are legitimate. We understand this is sensitive information and handle it with the utmost confidentiality.

Once you submit your documents through our secure portal, our dedicated verification team reviews them. We strive to process all verification requests as quickly as possible. Our typical processing timeframe is within 24 to 48 hours, although this can be longer during peak periods or if additional information is required. We will notify you via email once your account has been verified or if we need further documentation or clarification. To avoid delays, please ensure all submitted documents are clear, valid, and meet our requirements.

Aphrodite treats your personal data and submitted documents with the highest level of security and confidentiality. We employ advanced encryption technologies and strict data protection protocols to safeguard your information. All documents are stored securely in compliance with GDPR and other relevant data protection laws. Access to your personal data is restricted to authorised personnel only, who are bound by confidentiality agreements. We will never share your documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

Aphrodite operates under a strict anti-money laundering (AML) policy. Our KYC and verification procedures are integral to this policy. We are legally obligated to monitor transactions and report any suspicious activity to the relevant authorities. This includes identifying and reporting attempts to use our platform for money laundering, terrorist financing, or other illegal activities. By adhering to these stringent AML regulations, we contribute to the fight against financial crime and maintain a responsible gaming environment.

Gambling is strictly prohibited for individuals under the legal age. Aphrodite is committed to preventing underage gambling. Our verification process includes robust age verification checks to ensure that all our players are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. Any account found to belong to a minor will be immediately suspended, and any winnings forfeited. We encourage parents and guardians to utilise parental control software to prevent minors from accessing online gambling sites.

If your verification is delayed, it usually means we require further information or clarification regarding the documents you provided. We will contact you directly via email or through your account messages to explain what is needed. If verification is unsuccessful, it could be due to invalid documents, inconsistencies in your provided information, or failure to meet our regulatory requirements. In such cases, your account may be suspended, or certain functionalities, such as withdrawals, may be restricted until the issues are resolved. We will always communicate the reasons for any unsuccessful verification attempts.

If you have any questions about the KYC process, require assistance with uploading your documents, or need clarification on any aspect of our verification policies, our customer support team is here to help. You can reach us via live chat or email. We are available to guide you through each step and ensure your verification process with Aphrodite is as smooth and efficient as possible. Your cooperation in this essential process is greatly appreciated, as it helps us maintain a secure and compliant gaming platform for everyone.